1000s of phones repaired since 2010!
Established over 10 years
No fix no fee

Phone Software Repair

A close up shot of a mobile phone motherboard

Phone Software Repairs

Most phones are affected by software issues at some point. After fixing thousands of various software issues in iPhones, Androids and tablets, our team at Sim3 are well prepared to diagnose and fix whatever software issues your phone is experiencing. 

With Apple and Samsung releasing new models each year, current and recent phone models are constantly becoming outdated, slow and less responsive. If your phone is slow, constantly freezing or just straight-up acting strange, bring it to Sim3 and we’ll sort it out for you.

Naturally, if your phone is experiencing severe software issues, it may take us a fair bit longer to diagnose and resolve the issue. At Sim3, we always aim for a maximum of three days to repair your phone and only under very rare circumstances will it take longer than that. Most of our phone software repairs are carried out on the same day and typically only take a couple of hours.

All of our phone software repairs are included in our No Fix, No Fee policy. If your phone is beyond repair, we won’t charge you anything for our attempts to fix it. 

Some software issues we commonly see are:

  • Freezing
  • Slow responsiveness
  • Inconsistent signal
  • Random outgoing calls
  • White screen
  • Battery drain
  • Connectivity issues
  • App crashes
  • Microphone issues
  • Speaker issues
  • Erroneous updates 

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Can you repair other devices?

We can also fix software issues for tablet devices, such as Apple iPad, Samsung tablets and more. You will need to prepare your device the same as if it was a mobile phone.


As part of our customer-focused services, we will offer you an instant quote for our repair and trade prices. If you don’t like our fees, you can end the consultation then and there.


If we can’t seem to repair your device, for whatever reason, we won’t charge you. It’s as simple as that.


Our team of qualified technicians will offer you only the greatest repair quality with factory-spec components. You’re safe in our specialist hands.


With 10 years of industry experience in repairing, buying and selling – our work is affordable, detailed and first-rate


Do you need your appliance fixing ASAP? Don’t worry; we offer rapid repair times, so your favourite device is back in your hands in no time.


On top of the quality repairs and factory-finish of your device, we will also provide a
comprehensive warranty so you can enjoy your device without the fear of unexpected
damage bills.


Sim-3 offers a host of quality and affordable repairs. We will strive to provide you with the most comprehensive set of repairs available on the market – no matter the component, or the level of the damage.

Do i need to prepare my phone for Software repairs?

There are several things that we recommend you to do before you bring your mobile device to us.

  • Back up any contacts and personal data such as photos, notes and anything else you want to save. You can use a cloud service to do this or export them to a computer to be added back later. This is because we may need to perform a factory reset on your device to fix the issue, which will delete all of the data on your phone.
  • Remove the passcode or pin to unlock your device. This is so we can easily access your phone and the settings to identify exactly what is causing your software issues and to fix them.
  • Charge your phone (if possible). This makes it easier for us to access your device. However, if you cannot charge your device you may have some hardware issues which will also need to be repaired. Visit our hardware repairs section for more information.

How long will it take to fix my phone?

Depending on the software issue you are experiencing and the model of your device, It can take from an hour to several days. We aim for a maximum of 3 days to repair any software issues but it can, on occasion, take longer than this.

We’ll let you know how long any repairs or fixes should take once we figure out exactly what the issue is.

Do i need to have purchased my phone from SIM3 for repairs?

No, we repair most models and brands of mobile phones across all networks. No matter where you bought your device from you can come to SIM3 for reliable repairs.

Phone Repairs and Trade-in

If you need a replacement screen, battery or any other repair for your mobile device. We offer repair services for most mobile phone models from our team of qualified technicians in our Preston store. We use only factory-spec components repaired by our own specialist hands to ensure your phone feels good as new. If we can’t fix your device for any reason, we won’t charge you any fee.

Visit our iPhone repair or Android repair sections for more information

If you have an old mobile phone lying around, why not send it to us for a same-day price quote. We beat any price online for a huge range of mobile phones. Sell your phone today